Release notes - Xelion Server 9.3 (2025-05-22)

Release notes - Xelion Server 9.3 (2025-05-22)

New:

  • The avatar of the user shows an overlay when the user is in wrap-up time.

  • The wallboard shows how long a user has been in wrap-up time. This is visible in the same place that shows how long a user is on a call.

  • The wallboard shows how many people wait for a call-back, as well as how many call-backs were made. Call-backs are registered as incoming calls, so when an agent does not accept a call-back call, it is registered as missed.

  • Adjustments for the Xelion Classic Softphone dark mode.

  • Several devices can now be provisioned automatically:

    • Grandstream (WP810, WP822, WP825)

    • Fanvil (H2U, H5W, V62G, V65, W611W, X305, X4U, X210)

  • Login via passkeys is now possible, in preparation for a feature on the various apps.

  • A pop up now informs you when you need to log in to Microsoft again to re-establish synchronization between Microsoft and Xelion.

  • There is a new API end point that can be used to create reports. To gather data about call logs, user chats, log entries and tenant information, you can use: GET /reports/dataset?type=<TYPE>&start_date=<DATE>&end_date=<DATE>

  • Administrators can set up warnings for when the size of the saved call recordings exceeds a certain threshold of the total storage capacity.

    • they can define the threshold for the warning to be sent (f.i. at 80 of capacity).

    • they can set up automated notifications when this threshold is reached.

Fixed:

  • Call recordings for calls transferred to smartphones can now be started and stopped correctly, even if the intermediate call was never accepted.

  • When a call is accepted in the Xelion Windows App after a ‘fallback’ (conditional redirect), the conversation report can now be opened in the app.

  • The line hunting policy “skill based per skill group” now works correctly when unassigned devices are in the group.

  • The ‘subscription’ for the synchronisation of the presence status from Microsoft Teams to Xelion no longer expires.

  • When a phone number is already in use by a line, it is now always visible which line or user has that phone number.

  • When you use the WebRTC call method and when switching from wifi to roaming during a call, the connection now resumes correctly.

  • When the server is restarted and the cloud provisioning is updated, the login via SMS nowworks correctly.

Improved:

  • The sms settings now also show information about messages that will be sent. Previously, these were visible under home → sms, which was hidden from view.

  • Calls for the Call-back function now have a 15 minute time limit during which they ring for the agents.

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