New:

• The avatar of the user shows an overlay when the user is in wrap-up time.

• The wallboard shows how long a user has been in wrap-up time. This is visible in the same place that shows how long a user is on a call.

• The wallboard shows how many people wait for a call-back, as well as how many call-backs were made. Call-backs are registered as incoming calls, so when an agent does not accept a call-back call, it is registered as missed.

• Adjustments for the Xelion Classic Softphone dark mode.

• Several devices can now be provisioned automatically:

  • Grandstream (WP810, WP822, WP825)

  • Fanvil (H2U, H5W, V62G, V65, W611W, X305, X4U, X210)

• Login via passkeys is now possible, in preparation for a feature on the various apps.

• A pop up now informs you when you need to log in to Microsoft again to re-establish synchronization between Microsoft and Xelion.

• There is a new API end point that can be used to create reports. To gather data about call logs, user chats, log entries and tenant information, you can use: GET /reports/dataset?type=<TYPE>&start_date=<DATE>&end_date=<DATE>

• Administrators can set up warnings for when the size of the saved call recordings exceeds a certain threshold of the total storage capacity.

  • they can define the threshold for the warning to be sent (f.i. at 80 of capacity).

  • they can set up automated notifications when this threshold is reached.

Fixed:

• Call recordings for calls transferred to smartphones can now be started and stopped correctly, even if the intermediate call was never accepted.

• When a call is accepted in the Xelion Windows App after a ‘fallback’ (conditional redirect), the conversation report can now be opened in the app.

• The line hunting policy “skill based per skill group” now works correctly when unassigned devices are in the group.

• The ‘subscription’ for the synchronisation of the presence status from Microsoft Teams to Xelion no longer expires.

• When a phone number is already in use by a line, it is now always visible which line or user has that phone number.

• When you use the WebRTC call method and when switching from wifi to roaming during a call, the connection now resumes correctly.

• When the server is restarted and the cloud provisioning is updated, the login via SMS nowworks correctly.

Improved:

• The sms settings now also show information about messages that will be sent. Previously, these were visible under home → sms, which was hidden from view.

• Calls for the Call-back function now have a 15 minute time limit during which they ring for the agents.