New:
The avatar of the user shows an overlay when the user is in wrap-up time.
The wallboard shows how long a user has been in wrap-up time. This is visible in the same place that shows how long a user is on a call.
The wallboard shows how many people wait for a call-back, as well as how many call-backs were made. Call-backs are registered as incoming calls, so when an agent does not accept a call-back call, it is registered as missed.
Adjustments for the Xelion Classic Softphone dark mode.
Several devices can now be provisioned automatically:
Grandstream (WP810, WP822, WP825)
Fanvil (H2U, H5W, V62G, V65, W611W, X305, X4U, X210)
Login via passkeys is now possible, in preparation for a feature on the various apps.
A pop up now informs you when you need to log in to Microsoft again to re-establish synchronization between Microsoft and Xelion.
There is a new API end point that can be used to create reports. To gather data about call logs, user chats, log entries and tenant information, you can use: GET /reports/dataset?type=<TYPE>&start_date=<DATE>&end_date=<DATE>
Administrators can set up warnings for when the size of the saved call recordings exceeds a certain threshold of the total storage capacity.
they can define the threshold for the warning to be sent (f.i. at 80 of capacity).
they can set up automated notifications when this threshold is reached.
Fixed:
Call recordings for calls transferred to smartphones can now be started and stopped correctly, even if the intermediate call was never accepted.
When a call is accepted in the Xelion Windows App after a ‘fallback’ (conditional redirect), the conversation report can now be opened in the app.
The line hunting policy “skill based per skill group” now works correctly when unassigned devices are in the group.
The ‘subscription’ for the synchronisation of the presence status from Microsoft Teams to Xelion no longer expires.
When a phone number is already in use by a line, it is now always visible which line or user has that phone number.
When you use the WebRTC call method and when switching from wifi to roaming during a call, the connection now resumes correctly.
When the server is restarted and the cloud provisioning is updated, the login via SMS nowworks correctly.
Improved:
The sms settings now also show information about messages that will be sent. Previously, these were visible under home → sms, which was hidden from view.
Calls for the Call-back function now have a 15 minute time limit during which they ring for the agents.